TERMS OF SERVICE
Last Updated: August 10, 2026
Welcome to hardcorehairsticks.com (the "Site"), owned and operated by Hardcore Hair Sticks LLC ("Company," "we," "us," or "our"). By accessing our Site, purchasing our products, or utilizing our services, you ("Customer," "Buyer," or "User") agree to be bound by the following Terms of Service ("Terms"). Please read them carefully before completing any transaction.
1. Age Requirement
By placing an order on this Site, you affirm and warrant that you are at least 18 years of age (or the legal age of majority in your state or jurisdiction) and possess the full legal capacity to enter into a binding contract.
2. Legal Compliance, Product Classification & Third-Party Disclaimers
- Product Classification & Intended Use: All products sold on this Site are handcrafted artisan goods, designed, manufactured, marketed, and sold strictly as collectible hair accessories and fine art for your hair. Official product descriptions on this Site constitute the sole authority on product intent and specification.
- Third-Party, Retailer, Influencer & User-Generated Content Disclaimer: Statements, claims, video reviews, social media posts, endorsements, sales pitches, or opinions expressed by third parties—including but not limited to authorized or unauthorized vendors, resellers, wholesale stockists, retail stores, individual sellers, influencers, brand ambassadors, affiliate marketers, customers, or social media users tagging Hardcore Hair Sticks LLC—are strictly their own. We do not endorse, verify, authorize, or accept liability for any external claims, alternative product classifications, or misrepresentations made by third-party sellers, retailers, or commentators regarding our products. The Company is not bound by any third-party representations or marketing that contradict our official Site terms.
- Knowledge of Laws: The Buyer assumes 100% responsibility for researching, understanding, and complying with all applicable local, municipal, state, federal, and international laws regarding the purchase, possession, carry, transport, travel with, and use of any item sold on this Site.
- Restricted Domestic Shipping Jurisdictions: We reserve the right to restrict or prohibit sales and direct order fulfillment to specific locations based on governing legal requirements or internal corporate shipping policy. We do not ship products directly to addresses located within California, Hawaii, Illinois, New Jersey, or New York.
- International Shipping Policy: We do not fulfill standard individual retail orders outside of the United States. International shipping is restricted exclusively to pre-approved wholesale and bulk orders. International buyers interested in placing a bulk order must contact us directly for approval, custom shipping rates, and legal compliance review prior to placing an order.
- Permitted Order Exceptions: Customers residing within restricted jurisdictions may place orders only if the designated shipping address is located outside of a restricted state (e.g., purchasing a gift for delivery to an authorized location or shipping to a verified secondary residence in an unrestricted jurisdiction). Direct delivery to restricted shipping addresses remains strictly prohibited.
- Prohibition of Straw Purchases & Proxy Shipping: PLAIN ENGLISH WARNING: DO NOT ASK US TO HELP YOU BYPASS OUR SHIPPING RESTRICTIONS. If you ask us to ship to a middleman, proxy address, freight forwarder, or secondary buyer to bypass state bans, your order will be canceled immediately, and you may be temporarily or permanently banned from purchasing from us. Customers are strictly prohibited from utilizing proxy addresses, freight forwarders, secondary buyers, or third-party redirection services to circumvent regional or international shipping bans. Any attempt to execute an unauthorized proxy purchase will result in immediate order cancellation and account termination.
3. Right to Refuse Service & Prohibited Conduct
- Discretionary Actions: We reserve the right to refuse service, block individual transactions, terminate accounts, or issue temporary or permanent purchase bans at our sole discretion, at any time.
- Prohibited Conduct & Statements: We strictly prohibit statements, messages, customer service interactions, or public comments—whether intended as jokes or otherwise—that reference illegal acts, violence, or harm against others.
- Inappropriate Content & Misuse: Customers who submit communications, photos, or videos depicting illegal activity, unsafe behavior, or product misuse may be subject to canceled orders, blocked sales, or temporary or permanent purchase bans.
- Refund Handling: If an order is canceled by us prior to fulfillment due to prohibited conduct or discretionary refusal, a full refund of the purchase price will be issued to the original payment method, and the interaction will be permanently closed.
4. Proprietary Designs & Anti-Reverse Engineering Covenant
- Intellectual Property Rights: All product designs, trade dress, visual aesthetics, artisan shaping techniques, branding, logos, graphics, and proprietary product concepts sold or displayed on this Site are the exclusive intellectual property of Hardcore Hair Sticks LLC.
- Strict Prohibition on Reverse Engineering & Duplication: By purchasing any product from Hardcore Hair Sticks LLC, the Buyer explicitly covenants and agrees that they shall not—directly or indirectly, or through any third party—deconstruct, analyze, material-test, copy, clone, duplicate, modify, reproduce, or reverse engineer any product, design, or proprietary manufacturing process.
- Third-Party Facilitation: The Buyer strictly agrees not to provide, supply, loan, or offer up any product purchased from us to any third party, competitor, or commercial enterprise for the purpose of reverse engineering, material analysis, mold-making, copying, or producing derivative works.
- Remedies for Breach: Any violation of this provision constitutes a material breach of contract and an infringement upon our proprietary rights. Hardcore Hair Sticks LLC reserves the right to pursue all available legal and equitable remedies—including immediate injunctive relief, compensatory damages, disgorgement of profits, legal fees, and permanent purchase bans—against any party engaging in or facilitating unauthorized duplication or reverse engineering.
5. Intended Use & Assumption of Risk
- Craftsmanship & Handcrafted Nature: Our products are handcrafted artisan tools designed as fine art accessories to high standards of quality and durability.
- Assumption of Risk: By purchasing our products, the Buyer explicitly acknowledges that handling, carrying, traveling with, or using any physical item involves inherent risks. The Buyer freely accepts and assumes all risks of loss, personal injury, property damage, or legal consequences resulting directly or indirectly from the purchase, possession, carry, transport, travel, or misuse of any product.
6. Limitation of Liability & Indemnification
- Limitation of Liability: To the maximum extent permitted by applicable law, Hardcore Hair Sticks LLC, its owners, officers, employees, and affiliates shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages resulting from the use, misuse, or inability to use our products or website.
- Maximum Liability: In no event shall our total liability to you for any claim exceed the total purchase price paid for the product in question.
- Indemnification: You agree to defend, indemnify, and hold harmless Hardcore Hair Sticks LLC against any claims, liabilities, damages, losses, or legal expenses (including attorney’s fees) arising from your breach of these Terms, your violation of any law, or your use or misuse of any product purchased from us.
7. Warranty, Return & Refund Policy
- 30-Day Return Guarantee: We stand behind the quality of our handcrafted work. If you are not completely satisfied with your purchase, you may return the item within 30 calendar days from the date of delivery for a full refund of the product purchase price, minus original and return shipping costs.
- Return Process & Authorization: To initiate a return, you must contact our customer support team within the 30-day window to request a Return Authorization. Unsolicited returns sent without prior contact will not be processed. The customer is responsible for all return shipping costs and must provide tracking information for the return shipment.
- Condition of Returned Items: To be eligible for a full refund, items must be returned in their original, unused condition with all original packaging.
- Exclusions from Coverage & Refund Denials: Refunds or warranty replacements will not be issued for items showing evidence of:
- Obvious signs of physical abuse, neglect, or improper storage.
- Damage resulting from intentional destructive testing, "torture testing," or deliberate abuse.
- Unauthorized physical modifications, alterations, or improper maintenance.
- Normal cosmetic wear and tear resulting from standard daily use.
- Manufacturing Defect Coverage: If an item arrives with a structural manufacturing defect in materials or workmanship, please contact us within 7 days of delivery with photos of the issue. Items verified to have manufacturing defects will be repaired, replaced, or fully refunded at our discretion, including covered shipping costs.
8. Governing Law & Severability
These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of the State of South Carolina, without regard to conflict of law principles. If any provision of these Terms is deemed unlawful, void, or unenforceable, that provision shall remain enforceable to the fullest extent permitted by law, and the remaining provisions shall remain in full force and effect.